For information regarding any holiday return, please visit our Holiday Return Policy Article on our Help Centre
At Rest, we take pride in the quality of our products and are confident that you will find great satisfaction in the comfort of our bedding. If, however, you find yourself unsatisfied with your purchase, the following guideline applies:
Return window
Returns must be initiated 30 days from date of purchase.
Conditions
Product must be returned in original packaging received and free from any stains or damage.
Maximum of two (2) items for refund per order. Unlimited store credit and exchange items per order.
If there is a variance in price for exchange items, customers must pay for price difference or will be refunded if of lesser value. Exchanges will be processed once we receive the original item. Exchanged items are final sale.
Fees
Refunds
Restocking and processing fee of $10 applies
Exchanges and store credit
Always completely free
Refund Issuance
All returns will be refunded to the original method of payment, issued through store credit, or exchange.
If original form of payment is no longer active or we are unable to process the refund on original payment method, you will receive store credit for the same amount.
If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of when the gift order was placed, and refunds shall be issued in the form of store credit or to the original purchaser.
We can not guarantee updates to an order’s shipping address or items in an order. Our fulfillment team works around the clock to get shipments out at lightning speed!
If you require a change to your shipping address, we recommend you contact the courier to assist with updating the shipping address. If you would like to add, change or upgrade the items in your order, please contact us at hello@getrest.ca and our team will assist you. If we cannot change your order, you may return the items in your original order back. Once we receive the returned items, your refund will be issued to your original form of payment.
After your order is shipped, we cannot process a cancellation. Please contact us at hello@getrest.ca If you wish to cancel/return an item that’s already been shipped, please return your items for a return for a full refund.
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at hello@getrest.ca